What Makes Dalton Ellis Different?
We don’t just sell to customers – we pride ourselves on developing lasting partnerships with our clients that allow us to ensure that everything we do brings real value to their business.
It’s all about excellence – in everything we do
At Dalton Ellis we are firm believers that the methods, ethics and disciplines that we set out as our business principles 38 years ago, are still very much in demand four decades later.
We value every client, no matter the size or the longevity of the relationship. We remain proud of the partnership approach that we adopt and of the way that we conduct our relationships. Technology, including some of the solutions that we provide, has, in some areas, reduced face-to-face meetings and conversations, but we still take the time to engage with our clients as often as possible.
It is this personal approach that ensures our client retention rates remain in the high 90s.
In addition to this philosophy there are also four KEYS at the heart of our business and these drive us every day:
Our knowledge covers not only solutions and technology but also our industry and associated industries. All of our staff carry the highest levels of manufacturer accreditations across all disciplines within which they are involved but, in order to maintain these levels, we continually invest in staff development and education – resulting in a greater user experience for our clients.
We are an ethical company, professionally, socially and environmentally and we consider the effect of the solutions that we provide, and the manner in which we provide them, not only today but tomorrow and beyond.
We never forget that, fundamental to our continued success, is our valued client base. We regularly repeat our mantra that we do not just know our clients, we understand them too. It is this focus upon the difference between knowledge and understanding that sets us apart from our competitors.
The solutions that we implement are researched thoroughly to ensure that they are sustainable and meet the most stringent levels of environmental assessment. Our solutions are benchmarked to ensure that they are not only future-proof, but also conscious of their green impact.